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Terms

Terms of Service

The terms that apply when you access Traclux, create a workspace, start a trial, or use AI brand visibility monitoring services.

Last updated: June 17, 2026

Agreement

These Terms of Service govern access to and use of Traclux websites, products, trials, subscriptions, and related services. By using Traclux, you agree to these terms.

Service overview

Traclux provides AI brand visibility monitoring, including structured probes, AI answer observation, source and competitor analysis, and related reports. The service is designed to support marketing and brand decisions, not to provide legal, financial, medical, or other regulated professional advice.

Accounts and workspaces

  • You are responsible for accurate account information and for keeping access credentials secure.
  • You are responsible for activity that occurs in your workspace.
  • You must only submit brand, website, competitor, and prompt information that you have the right to use for monitoring or evaluation.

Trials, subscriptions, and billing

  • Growth may include a 7-day trial when offered at checkout.
  • A valid payment method may be required to start a trial.
  • Unless cancelled before the trial ends, a trial may automatically convert into a paid subscription.
  • Subscription fees, billing intervals, taxes, and available payment methods will be shown at checkout.
  • Payments and billing may be processed by third-party payment providers, including Waffo Pancake where applicable.

Cancellation

You may cancel a subscription according to the cancellation method made available in the product, checkout, billing portal, or by contacting support@traclux.com. Cancelling stops future renewals but does not automatically refund past charges unless the Refund Policy applies.

Acceptable use

  • Do not use Traclux to violate laws, rights, platform policies, or payment-provider rules.
  • Do not submit unlawful, abusive, deceptive, infringing, confidential, or sensitive personal information unless you have a lawful basis and authorization.
  • Do not attempt to disrupt, scrape, reverse engineer, bypass limits, or misuse Traclux systems.
  • Do not use Traclux outputs to make misleading claims about guaranteed search rankings, AI citations, or consumer behavior.

AI outputs and evidence

AI and search systems can change, produce incomplete answers, or vary by region, time, model, and prompt wording. Traclux provides monitoring evidence and analysis, but does not guarantee that a brand will be mentioned, recommended, ranked, cited, or interpreted in any specific way.

Intellectual property

Traclux and its product, design, software, and brand assets belong to Traclux or its licensors. You retain ownership of your submitted brand materials and business content, and grant Traclux the limited rights needed to provide and improve the service.

Suspension and termination

We may suspend or terminate access if we believe there is abuse, security risk, non-payment, policy violation, legal risk, or material harm to the service or other users.

Disclaimers and limitation of liability

Traclux is provided on an as-is and as-available basis, especially during early access. To the maximum extent permitted by law, Traclux is not liable for indirect, incidental, consequential, special, exemplary, or lost-profit damages arising from use of the service.

Contact

Questions about these terms can be sent to support@traclux.com.