Who we are
Traclux is an AI brand visibility monitoring product. This policy describes how Traclux handles information collected through traclux.com and related early-access product experiences.
Information we collect
- Contact information such as name, email address, company or website URL, and messages you send to us.
- Account and workspace information you provide when creating or managing a Traclux workspace.
- Brand, category, scenario, competitor, and prompt information submitted for AI visibility monitoring.
- Technical information such as device, browser, IP address, referrer, pages visited, and approximate region.
- Billing status and transaction references from payment providers. We do not intentionally store full card numbers.
How we use information
- To provide, operate, maintain, and improve Traclux services.
- To run structured probes, visibility checks, source analysis, and reports requested by users.
- To communicate about trials, subscriptions, support requests, policy updates, and product changes.
- To prevent abuse, investigate security issues, enforce terms, and comply with legal or payment-provider requirements.
- To understand aggregate website and product usage so we can improve the public site and product experience.
AI and third-party services
Traclux may use third-party AI model providers, search or data infrastructure, hosting providers, analytics services, email services, and payment processors to deliver the service. Information submitted for monitoring may be processed by those providers only as needed to provide the requested functionality.
Payments
Payments and billing may be processed by third-party payment providers, including Waffo Pancake where applicable. Payment providers may collect payment details, tax information, fraud-prevention signals, and transaction records under their own policies. Traclux receives limited billing status and transaction information needed to manage access and support.
Retention and deletion
We retain information for as long as needed to provide the service, maintain business records, resolve disputes, meet payment or compliance obligations, and improve the product. You may contact support@traclux.com to request deletion of account or workspace data, subject to legitimate retention needs.
Security
We use reasonable technical and organizational measures to protect information. No internet service is perfectly secure, and early-access products may change as our security and compliance practices mature.
Your choices
- You may request access, correction, export, or deletion of personal information by contacting support@traclux.com.
- You may unsubscribe from non-essential marketing emails where an unsubscribe method is provided.
- You may stop using the service or request account closure at any time.
Changes to this policy
We may update this Privacy Policy as Traclux evolves. The latest version will be posted on this page with an updated date.